Privacy Policy

Last Updated: Oct 2, 2025

Calgie LLC (“Calgie,” “we,” “us,” or “our”) is a holding company that incubates, builds, operates, and maintains multiple software products, including websites, SaaS platforms, and mobile applications (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information across our corporate properties (e.g., calgiellc.com) and our portfolio of apps and product sites (including iOS/Android apps and related APIs).

If an in-product privacy notice or just-in-time disclosure appears within a specific product, that notice will govern for that product.

1) Who We Are & Scope

  • Legal Entity: Calgie LLC (United States)
  • Role: We act as a data controller when we determine the purposes and means of processing (e.g., corporate website, direct accounts). For some B2B features, we may act as a data processor for a business customer who controls the data; when we do so, our processing is governed by the applicable services agreement and any Data Processing Addendum (DPA).
  • Covered Properties:
    • Corporate website and support channels (e.g., calgiellc.com, email, help desk)
    • First-party portfolio apps and product sites owned/operated by Calgie
    • Mobile apps published under Calgie or its product brands

2) Information We Collect

a) Information you provide

  • Account & Profile: name, email, password, username/handle, company, role
  • Contact & Support: messages, prompts, attachments, feedback, and related metadata
  • Billing & Transactions: subscription tier, purchase history, partial card details or tokens (processed by payment providers), tax/VAT information
  • User Content: text, images, videos, audio, prompts, logos, and other media you upload to use features

b) Information collected automatically

  • Usage & Device: IP address, device IDs, OS/browser, app version, language, time zone, clickstream, feature events, session duration
  • Diagnostics: crash reports, performance metrics, error logs
  • Cookies/SDKs: cookies, local storage, and mobile SDKs for authentication, preferences, analytics, and (where applicable) marketing

c) Information from third parties

  • Auth & Integrations: if you connect third-party accounts (e.g., Google, Apple Sign-in), we receive identifiers and limited profile/permissioned data per your authorization
  • Payments: limited data from processors (e.g., success/failure tokens, last-4, card type, refund status)
  • Vendors & Partners: analytics, fraud prevention, and infrastructure providers may supply derived or risk-score information

3) How We Use Information

We process personal information to:

  • Provide & Operate the Services, including account setup, authentication, content processing, and customer support
  • Maintain & Improve features, quality, reliability, and safety (e.g., debugging, performance tuning, usage analytics)
  • Personalize experiences, surfaces, and recommendations (where applicable)
  • Process Payments and manage subscriptions, taxes, and invoices
  • Communicate service notices, product updates, security alerts, and (with consent or as permitted) marketing
  • Ensure Security and prevent abuse, fraud, spam, and violations of terms
  • Comply with Law and enforce agreements

AI/Model-Related Use

Some Calgie products use AI features. Unless an in-product notice states otherwise, we do not use your private customer content to train public foundation models. We may use aggregated, de-identified telemetry to improve models and product quality. Where applicable, features may offer opt-in content review for quality improvement or human-in-the-loop support.

4) Our Legal Bases (EU/UK)

Where GDPR/UK GDPR applies, we rely on Contract (to deliver the Services), Legitimate Interests (e.g., security, product improvement), Consent (e.g., certain cookies/marketing), and Legal Obligations (e.g., tax records).

5) When We Share Information

We do not sell personal information. We may share with:

  • Service Providers / Subprocessors: cloud hosts, CDNs, analytics, error/crash logging, communications, payment processors, and customer support tools—only as needed to provide the Services and under appropriate safeguards
  • Affiliates: within the Calgie group for product operations, compliance, consolidated reporting, and support
  • Business Transfers: in connection with a merger, acquisition, financing, or sale of assets
  • Legal/Compliance: to comply with laws, enforce terms, protect rights, safety, and integrity
  • With Your Direction/Consent: e.g., when you enable an integration or share content externally

We maintain a subprocessor list for material vendors (request at support@calgiellc.com or see the relevant product site).

6) Cookies, SDKs & Similar Technologies

We use cookies, local storage, pixels, and mobile SDKs to:

  • Keep you signed in and remember preferences
  • Measure usage and improve performance
  • (Where applicable) support attribution or remarketing consistent with your consent choices

Manage preferences via in-product settings, your browser/device controls, or applicable consent banners.

7) Data Retention

We keep personal information only as long as necessary for the purposes described, including to meet legal/accounting requirements and resolve disputes. Examples:

  • Account identifiers & subscription records: life of account + up to 7 years (tax/audit)
  • Product content: until you delete it or your account is closed, subject to your workspace/org policies
  • Logs & diagnostics: 90 days to 24 months, depending on system needs and security

When retention ends, we delete or de-identify data.

8) Security

We apply administrative, technical, and organizational safeguards appropriate to our Services (e.g., encryption in transit, access controls, environment isolation, monitoring). No method is 100% secure; you are responsible for maintaining strong passwords and access hygiene.

9) International Transfers

We operate globally with infrastructure and vendors that may be located outside your country (including the U.S.). Where required, we use lawful transfer mechanisms (e.g., Standard Contractual Clauses, UK addenda) and implement supplementary safeguards.

10) Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, restrict, object, port your data, and opt out of certain processing (e.g., targeted advertising or profiling).

  • Marketing: opt out via email footer links or in-product settings
  • Cookies: manage via consent banner or browser/device settings
  • Product Content: you may export/delete within the product where supported
  • Requests: email support@calgiellc.com with your name, jurisdiction, and request type. We will verify your identity and respond within the time required by law. Authorized agents may submit requests with proof of authority.

11) California & U.S. State Disclosures

For residents of California (CPRA) and similar U.S. state laws:

  • We do not sell personal information
  • We may “share” (as defined by CPRA) limited online identifiers for cross-context behavioral advertising where applicable; you can opt out via your privacy controls or by contacting us
  • Sensitive data (if any) is processed only for permitted purposes
  • See Sections 2–5 for categories collected, sources, purposes, and disclosures
  • You have rights to know, delete, correct, opt out of sharing, and limit use of sensitive data (where applicable)

12) Children’s Privacy

Our Services are not directed to children under 13 (or older age as required by local law, e.g., 16 in parts of the EU). We do not knowingly collect personal information from children. If you believe a child has provided data, contact support@calgiellc.com for prompt deletion.

13) Third-Party Services & Links

Our Services may link to or integrate with third-party platforms (e.g., sign-in providers, payment processors, app stores). Their privacy practices are governed by their own policies. You can disconnect integrations in product settings where supported.

Google OAuth / Limited Use (if enabled): If you connect Google features, we only use data as necessary to provide the requested functionality, and we adhere to Google’s applicable user data requirements.
App Stores: If you install mobile apps, Apple or Google may collect device and purchase data per their policies.

14) Processor/Controller Clarifications for B2B Customers

For organization/workspace features where your company is the controller and Calgie acts as processor, we process data solely per your instructions, implement security measures, support data subject requests you receive, and delete/return data upon termination per the DPA and master agreement.

15) Changes to this Policy

We may update this Policy periodically. We will post the updated date at the top and, when required, provide additional notice (e.g., email or in-product). Continued use after changes means you accept the updated Policy.

16) Contact Us

Calgie LLC
support@calgiellc.com
www.calgiellc.com